At GROWUP ENTERPRISE, we strive to provide our customers with the best quality products. However, if you are not satisfied with your purchase, our Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (invoice/receipt) is required to process any return.
  • Certain products may not be eligible for return due to hygiene, safety, or other reasons.

2. Return Process

  • To initiate a return, please contact us at growupenterprises2020@gmail.com or call 7976143793.
  • Once your return request is approved, you must ship the product back to the address provided by our team.
  • The cost of return shipping will be borne by the customer unless the return is due to a defective or incorrect product sent by us.

3. Refunds

  • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be credited to your original method of payment within 7–10 business days.
  • Shipping charges (if any) are non-refundable.

4. Damaged or Defective Products

As we will not provide any replacement or exchange, if you received any damaged or defective products, you should inform us within 48 hours of receiving the product to raise a return request. Once we approve the return, you should send back the product to the address from which it came to process the refund.

5. Non-Returnable Items

  • Items marked as “Final Sale” or “Non-returnable” at the time of purchase.
  • Products damaged due to misuse, improper handling, or negligence.

6. Governing Law

This Return & Refund Policy shall be governed by and construed in accordance with the laws of India.

7. Contact Us

For any questions regarding returns or refunds, you can reach us at: